Política de envío

**Shipping Policy — OPHIRA**

**Shipping cost**

Shipping is **free on all orders** — no minimum spend, no codes needed.

**Processing time**

Orders are processed within **2–5 business days** (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking information as soon as your order ships.

**Estimated delivery times**

These are estimates, not guarantees. Delivery times vary by destination and carrier conditions:

- Canada & United States: 7–15 business days after dispatch

- United Kingdom, Australia, France & Germany: 10–20 business days after dispatch

**Tracking**

Every order includes tracking. You'll receive your tracking number by email once your order leaves our fulfillment partner's facility. Please allow 24–48 hours after dispatch for tracking to become active.

**Shipping destinations**

We currently ship to: Canada, the United States, the United Kingdom, Australia, France, and Germany. Some products may be unavailable in certain regions — this is shown on the product page before you order.

**Delays**

Customs processing, weather, carrier disruptions, and peak seasons can cause delays beyond our estimates. If your order is significantly delayed, contact us and we'll look into it.

**Wrong address**

Please double-check your shipping address before placing your order. If an order is returned to us due to an incorrect or incomplete address you provided, we'll contact you to arrange re-shipping at your cost.

**Lost packages**

If your tracking shows a package as delivered but you haven't received it, check with household members and neighbors first, then contact us within 7 days and we'll help investigate.

**Questions**

Contact us at **ophirastore0@gmail.com** and we'll help.