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**Refund Policy — OPHIRA**
We want you to love what you ordered. If something isn't right, here's exactly how returns work.
**Return window**
You have **14 days** from the date your order is delivered to request a return.
**Condition of items**
Items must be unused, unwashed, and in their original packaging with all tags attached. For hygiene and safety reasons, certain items cannot be returned: earrings and other pierced jewelry, opened beauty or personal-care products, and undergarments.
**How to start a return**
Email us at **ophirastore0@gmail.com** with your order number and the reason for the return. We'll reply with return instructions. Please don't send anything back until we've confirmed your request.
**Return shipping**
Return shipping is the customer's responsibility. We recommend using a tracked service, as we can't be responsible for items lost in transit back to us.
**Refunds**
Once your return is received and inspected, we'll notify you of approval or rejection. Approved refunds are issued to your original payment method within 5–10 business days. Shipping charges are non-refundable.
**Damaged, defective, or wrong items**
If your item arrives damaged, defective, or we sent the wrong product, contact us within 14 days of delivery with photos. We'll make it right — replacement or full refund — at no cost to you, and you won't need to pay return shipping in these cases.
**Late or missing refunds**
If you haven't received your refund after 10 business days from our confirmation, first check with your bank or card issuer, then contact us and we'll investigate.
**Exchanges**
We don't process direct exchanges. If you need a different size or item, return the original for a refund and place a new order.
**Questions**
Contact us at **ophirastore0@gmail.com** and we'll help.